You may return any non personalised product within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 20 working days to be processed. This does not include any products that are clearance on leftover stock. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Goods that have been embroidered or printed unless there is a fault on the garment.
Goods that have been assembled in line with your requirements.
Goods that have been specially procured in line with your requirements and are personalised. This does not affect your statutory rights. In the event of goods arriving with production or manufacturing errors My NHS Rainbow t/a The Mina Group Limited reserves the rights to correct this.